Business Phone Solutions for Hearing Aid Wearers: Part 1

solution-1This is the first of a three-part series addressing ideal business phone solutions for hearing aid wearers experiencing difficulty using the phone at work.  Why a three-part series? Because viable business phone solutions depend on available hearing aid features (streamer vs. no-streamer, T-coil vs. no T-coil) as well as the type of business phone being used (PBX system phone vs. mobile phone). Part 1 specifically addresses the use of standard PBX phone systems for users of streamers and/or T-coil equipped hearing instruments. The outlined product solutions allow the use of the business phone without the need to remove hearing instruments from the ear.

What is a PBX Phone System and Why Should You Care?

pbx phonePBX stands for Private Branch Exchange, a special type of phone system that connects internal telephones to one another within a business as well as to a public switched telephone network. This type of system not only allows users to make outgoing calls, but to make internal calls to co-workers via a 3 to 4 digit extension. Why should you care? Commercially available amplified telephones will NOT work with PBX systems.  In other words, do not recommend an amplified telephone as a business phone solution in the presence of a PBX system because the amplified phone will not work in this environment. Here is what you should recommend:


CS-QH21. ClearSounds QH2 Bluetooth Hub & Phone Amplifier (CS-QH2): this is an in-line amplifier that will convert any corded or cordless phone (including a business phone running on a PBX system) into a Bluetooth phone.  Once connected to the business phone, the CS-QH2 may be paired to the hearing aid streamer, enabling the user to hear business phone calls via their hearing instruments in a hands-free fashion.  NOTE: when used in the Bluetooth mode, the 30dB of adjustable amplification offered by the CS-QH2 will not be accessible for the incoming call.  For this particular situation, the intended use of the CS-QH2 is to provide the ability to hear business phone calls through their hearing aids. The hearing instrument telephone program should be programmed as needed to accommodate amplification needs.


CS-QT41. ClearSounds QH2 Bluetooth Hub & Phone Amplifier (CS-QH2) + Bluetooth Amplified Neckloop: in the absence of a hearing instrument streamer, the CS-QH2 remains an option as a business phone solution in instances where the hearing instruments are equipped with T-coils. Rather than a streamer, a Bluetooth amplified neckloop [i.e. CS-QT4 (pictured right), CS-Quattro] may be paired to the CS-QH2.  Incoming calls will be routed wirelessly from the CS-QH2 to the Bluetooth neckloop and then directly to the user’s T-coil equipped hearing instruments.

PLAN-M22-PONS2. Plantronics Non-Bluetooth Professional Office Neckloop System: this configuration requires the purchase of three separate components: 1) the Plantronics M22 Phone Amplifier (Item# 62421), 2) ClearSounds CLA7V2 Amplified Neckloop (Item# CS-CLA7v2), and 3) the Quick Connect Cord (Item# CS-M22C). This particular business phone solution is also available in a bundle whereby all three components are packaged as one item (Item# PLAN-M22-PONS) and shipped together.

While this is not an exhaustive list of options, the provided recommendations represent the most ideal solutions for users of T-coil equipped hearing instruments, both with or without streamers, experiencing difficulty using the phone at work. Additional options will be reviewed in Part 2 of this series, addressing business phone solutions for hearing instrument wearers without T-coils.


This entry was posted in Hearing Assistance Technology, Hearing Instrument Technology and tagged , , , , , , , . Bookmark the permalink.

12 Responses to Business Phone Solutions for Hearing Aid Wearers: Part 1

  1. Thank you for sharing this information on phones. I appreciate the details on streaming via Bluetooth to a land-line or wireless home/office phone. Have several patients to consider with this.
    Thanks again!

  2. aubankaitis says:

    Thank you for the feedback Rich; you will probably benefit from Parts 2 and 3 as well that cover other aspects of business phone solutions for hearing instrument wearers, particularly solutions that DO NOT require removing the hearing instruments from the ears!

  3. Jeanne Choquette says:

    So this would work with the ComPilot too?

    • aubankaitis says:

      In my discussions with ClearSounds, as it pertains to their Bluetooth neckloops, their products should work with the majority of streamers. From my experience here at Oaktree, I have yet to get feedback from a customer who attempted any of these business solutions with feedback that they could not pair things properly in either outlined configuration.

  4. Kristen says:

    Great info – can’t wait for parts 2 and 3. I fit a patiently recently with the clearsounds bluetooth device and she loves it.

    • aubankaitis says:

      Nice to hear that you have postive experience with the ClearSounds Bluetooth neckloop. These are very popular and we have been getting a lot of great feedback. I am particularly in love with the new CS-QT4’s (Quattro 4.0 neckloop) detachable Bluetooth microphone receiver. Brilliant feature.

      • I have one of these and it is FABULOUS! The signal is improved over the previous generation of Bluetooth neckloop and agreed, the removable microphone is awesome. What a great accessory to use in meetings or noisy environments! I have heard that ClearSounds is coming out with a lapel clip and stand for the microphone which will be a welcome improvement.

      • aubankaitis says:

        Tina, thanks for sharing. Glad to hear that somoene who actually uses the CS-QT4 thinks it is fabulous.

  5. Judy G. Martin says:

    Thank you, I shared on my FB page and will do so on my 3 other FB pages which deal with hearing loss. When will part 2 and part 3 be available? I just KNOW someone will ask.

Leave a Reply