Business Phone Solutions for Hearing Aid Wearers: Part 1

solution-1This is the first of a three-part series addressing ideal business phone solutions for hearing aid wearers experiencing difficulty using the phone at work.  Why a three-part series? Because viable business phone solutions depend on available hearing aid features (streamer vs. no-streamer, T-coil vs. no T-coil) as well as the type of business phone being used (PBX system phone vs. mobile phone). Part 1 specifically addresses the use of standard PBX phone systems for users of streamers and/or T-coil equipped hearing instruments. The outlined product solutions allow the use of the business phone without the need to remove hearing instruments from the ear.

What is a PBX Phone System and Why Should You Care?

pbx phonePBX stands for Private Branch Exchange, a special type of phone system that connects internal telephones to one another within a business as well as to a public switched telephone network. This type of system not only allows users to make outgoing calls, but to make internal calls to co-workers via a 3 to 4 digit extension. Why should you care? Commercially available amplified telephones will NOT work with PBX systems.  In other words, do not recommend an amplified telephone as a business phone solution in the presence of a PBX system because the amplified phone will not work in this environment. Here is what you should recommend:


CS-QH21. ClearSounds QH2 Bluetooth Hub & Phone Amplifier (CS-QH2): this is an in-line amplifier that will convert any corded or cordless phone (including a business phone running on a PBX system) into a Bluetooth phone.  Once connected to the business phone, the CS-QH2 may be paired to the hearing aid streamer, enabling the user to hear business phone calls via their hearing instruments in a hands-free fashion.  NOTE: when used in the Bluetooth mode, the 30dB of adjustable amplification offered by the CS-QH2 will not be accessible for the incoming call.  For this particular situation, the intended use of the CS-QH2 is to provide the ability to hear business phone calls through their hearing aids. The hearing instrument telephone program should be programmed as needed to accommodate amplification needs.


CS-QT41. ClearSounds QH2 Bluetooth Hub & Phone Amplifier (CS-QH2) + Bluetooth Amplified Neckloop: in the absence of a hearing instrument streamer, the CS-QH2 remains an option as a business phone solution in instances where the hearing instruments are equipped with T-coils. Rather than a streamer, a Bluetooth amplified neckloop [i.e. CS-QT4 (pictured right)] may be paired to the CS-QH2.  Incoming calls will be routed wirelessly from the CS-QH2 to the Bluetooth neckloop and then directly to the user’s T-coil equipped hearing instruments.

PLAN-M22-PONS2. Plantronics Non-Bluetooth Professional Office Neckloop System: this configuration requires the purchase of three separate components: 1) the Plantronics M22 Phone Amplifier (Item# 62421), 2) ClearSounds CLA7V2 Amplified Neckloop (Item# CS-CLA7v2), and 3) the Quick Connect Cord (Item# CS-M22C). This particular business phone solution is also available in a bundle whereby all three components are packaged as one item (Item# PLAN-M22-PONS) and shipped together.

While this is not an exhaustive list of options, the provided recommendations represent the most ideal solutions for users of T-coil equipped hearing instruments, both with or without streamers, experiencing difficulty using the phone at work. Additional options will be reviewed in Part 2 of this series, addressing business phone solutions for hearing instrument wearers without T-coils.


About AU Bankaitis

A.U. Bankaitis, PhD is a clinical Audiologist with extensive clinical, research, and business experience within the hearing industry. Dr. Bankaitis created this blog to educate her colleagues on viable product solutions for their patients and/or clinical practice.
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12 Responses to Business Phone Solutions for Hearing Aid Wearers: Part 1

  1. Judy G. Martin says:

    Thank you, I shared on my FB page and will do so on my 3 other FB pages which deal with hearing loss. When will part 2 and part 3 be available? I just KNOW someone will ask.

  2. Kristen says:

    Great info – can’t wait for parts 2 and 3. I fit a patiently recently with the clearsounds bluetooth device and she loves it.

    • aubankaitis says:

      Nice to hear that you have postive experience with the ClearSounds Bluetooth neckloop. These are very popular and we have been getting a lot of great feedback. I am particularly in love with the new CS-QT4’s (Quattro 4.0 neckloop) detachable Bluetooth microphone receiver. Brilliant feature.

      • I have one of these and it is FABULOUS! The signal is improved over the previous generation of Bluetooth neckloop and agreed, the removable microphone is awesome. What a great accessory to use in meetings or noisy environments! I have heard that ClearSounds is coming out with a lapel clip and stand for the microphone which will be a welcome improvement.

  3. Jeanne Choquette says:

    So this would work with the ComPilot too?

    • aubankaitis says:

      In my discussions with ClearSounds, as it pertains to their Bluetooth neckloops, their products should work with the majority of streamers. From my experience here at Oaktree, I have yet to get feedback from a customer who attempted any of these business solutions with feedback that they could not pair things properly in either outlined configuration.

  4. aubankaitis says:

    Thank you for the feedback Rich; you will probably benefit from Parts 2 and 3 as well that cover other aspects of business phone solutions for hearing instrument wearers, particularly solutions that DO NOT require removing the hearing instruments from the ears!

  5. Thank you for sharing this information on phones. I appreciate the details on streaming via Bluetooth to a land-line or wireless home/office phone. Have several patients to consider with this.
    Thanks again!

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