Telephones with Remote Troubleshooting Capabilities

Wouldn’t it be nice if ALDs could troubleshoot themselves when patients experience difficulty using them when they aren’t in your office? Several amplified telephones from Clarity are equipped with the latest innovation in product support that enables customer support representatives to remotely adjust and optimize phone setting for the end-user. Referred to as ClarityLogic, users simply touch the ClarityLogic button on their amplified Clarity telephone which, in turns, puts them in touch with a Clarity customer service representative via a 1-800 toll-free number.  Data from the end-user’s amplified telephone is simultaneously uploaded to a secure website where the customer service rep can access product information and make necessary adjustments, such as increasing or decreasing amplification levels; adjusting tone; programming the phonebook; or customizing speed dial. ClarityLogic is currently available with three corded amplified telephones including the Clarity Professional XL50, XL40D, and XL45 (shown). This free-of-charge service is anticipated to roll out to other Clarity products in the future. Something to consider for your patients!

About AU Bankaitis

A.U. Bankaitis, PhD is a clinical Audiologist with extensive clinical, research, and business experience within the hearing industry. Dr. Bankaitis created this blog to educate her colleagues on viable product solutions for their patients and/or clinical practice.
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