Free CapTel Phones For Qualified Patients

755-002503Effective May 1, 2013, there has been a change in the manner captioned telephones from Hamilton CapTel are distributed.  As Captioned Telephone Service (CTS) is regulated and funded by the Federal Communications Commission (FCC), any individual paying less than $75 for CTS equipment (i.e. CapTel Phone) or obtaining CTS equipment from a government program is required to verify that the user has a hearing loss.  An audiologist or hearing healthcare provider must confirm that the individual requires the use of CTS to communicate in a manner functionally equivalent to telephone services experienced by individuals without hearing difficulties.

captel order formFor those of you accustomed to purchasing the Hamilton CapTel Phone for your patients directly from Oaktree Products, your patients are now able to obtain the CapTel Phone at no charge through Hamilton CapTel’s Holistic Hearing Healthcare Program.  The process involves printing off the Certificate of Hearing Loss/Order Form available at The audiologist or other hearing health care professional completes the section of the form certifying that the applicant (patient) has a hearing loss justifying the need for CTS.  The applicant fills out the section requesting patient’s name, address, telephone and email address.  Completed forms may be submitted via email to, fax 877-300-6686, or mailed to Holistic Hearing Healthcare, c/o Hamilton CapTel, 1006 12th Street, Aurora, NE 68818.  Upon receipt, the order will be processed and delivered to the patient within two weeks by Hamilton CapTel. For more details, visit or contact a Hamilton CapTel representative directly toll-free at 800.826.7111 or via email at

CAPTEL-BROCHUREKeep in mind, free promotional and educational materials for demonstration and use within the clinical setting are also available to audiologists and other hearing healthcare providers from Oaktree Products.  Materials include a Hamilton CapTel demo phone with display stand, patient brochure, FAQ sheet, direct mail postcards, large waiting room poster with brochure holder, small desktop poster with brochure holder, and Hamilton CapTel instructional DVD.  To place your order for promotional items, contact Oaktree Products directly at 800.347.1960 and ask for customer service or via web at Take advantages of these no-cost solutions for your patients and your clinical practice!

About AU Bankaitis

A.U. Bankaitis, PhD is a clinical Audiologist with extensive clinical, research, and business experience within the hearing industry. Dr. Bankaitis created this blog to educate her colleagues on viable product solutions for their patients and/or clinical practice.
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