When Your Hearing Aid Patient Needs Help with Business Phone

solution-oneSo, you successfully fit your patient with a high-end hearing aid with a streamer and all is wonderful in the world until they go to work.  They would like to have their business phone conversations streamed directly to their hearing instruments just like their home landline phone. Unfortunately, the business phone is connected to a Private Branch Exchange (PBX)  that limits options to hearing instrument wearing employees. The good news is there are viable solutions that work.

cs-qh2For hearing instrument wearers using streamers,* the ClearSounds QH2 Hub (while supplies last as this has been discontinued)  and Phone Amplifier (CS-QH2) will convert and corded or cordless phone, including a (including a business phone running on a PBX system) into a Bluetooth phone.  Once connected to the business phone, the CS-QH2 may be paired to the hearing aid streamer, enabling the user to hear business phone calls via their hearing instruments in a hands-free fashion.  If your patient does not have a streamer but has t-coils, the still CS-QH2 remains an option. In lieu of a streamer, a Bluetooth amplified neckloop (CS-QT4 , CS-QT4LITE) may be paired to the CS-QH2.  Incoming calls will be routed wirelessly from the CS-QH2 to the Bluetooth neckloop and then directly to the user’s T-coil equipped hearing instruments.

For additional information and more options, be sure the read up on the three-part series addressing business phone solutions for hearing aid wearers linked below:

  1. Business Phone Solutions for Hearing Aid Wearers: Part 1
  2. Business Phone Solutions for Hearing Aid Wearers: Part 2
  3. Business Phone Solutions for Hearing Aid Wearers: Part 3

*NOTE: The CS-QH2 will NOT work with made for iPhone (MFi) hearing instruments (i.e. Starkey Halo, GN ReSound LiNX2).  The connection between MFi hearing instruments and the iPhone is a proprietary Bluetooth.  Furthermore, the iPhone can only handle one Bluetooth connection at a time.  If a MFi hearing instrument user wants to use the CS-QH2, it will require a streaming intermediary device (i.e. CS-QT4).

About AU Bankaitis

A.U. Bankaitis, PhD is a clinical Audiologist with extensive clinical, research, and business experience within the hearing industry. Dr. Bankaitis created this blog to educate her colleagues on viable product solutions for their patients and/or clinical practice.
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4 Responses to When Your Hearing Aid Patient Needs Help with Business Phone

  1. Pat Lambert says:

    I have a patient who is a busy pharmacist and uses a hub like this with his Streamer Pro to handle all of his calls at work and he functions very well with this solution. He also reported that the customer service from Clear Sounds was quite helpful for him.

  2. Lisa Fell says:

    Thank you! I love your blog 🙂

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