Happy 20th Birthday Oaktree Products – guest post by Sassy B. Kemp

Twenty years ago, a little company called Oaktree Products was founded in 1992 by Robert J. Kemp in the basement of his Chesterfield, MO home.  As Product Manager in the Marketing Department at  Marion Laboratories, Bob was responsible for overseeing Debrox, a cerumen softening product produced and distributed by his former employer.  Through his various travels, his path crossed with none other than Ross Roeser.  When asked what he did for a living, Dr. Roeser identified himself as an audiologist; as they were talking, the  evolution of the profession’s scope of practice to include cerumen management was mentioned and, you guessed it, the rest is history.

The name Oaktree Products was actually code for a special project brainstorm by Bob and Ross that involved audiologists visiting nursing homes to perform otoscopy and identify seniors with impactions who could have hearing improved via cerumen removal.  The special project was referred to as Optimizing Auditory Kommunication Through Routine Ear Examinations.  While the special project never really took off, the name Oaktree stuck and, hence, the origin of Oaktree Products.  Given his background and interactions with Dr. Roeser, Bob introduced the very first product offered by Oaktree Products:  Audiologist’s Choice® Earwax Removal Drops.

The first employee that Bob hired was his wife Margy; prior to coming on board, Margy was managing three small children (Katie, Michael, and David) while selling homes via her real estate license that was earned specifically to put food on the table during the early years of the business.  While all three of the children are now grown with college degrees, Bob and Margy have a new home of mouths to feed in the 19 full-time and three part-time people employed at Oaktree Products.   As their dog, I can honestly say that Bob and Margy are the best owners in the world.  Congratulations on twenty years!

Sassy B. Kemp is the Director of Employee Satisfaction at Oaktree Products, Inc., a multi-line distributor of hearing healthcare products located in the greater Saint Louis area.  Since 2005, her role at Oaktree Products involves making rounds every morning at the office to ensure employees are in a good mood and ready to provide the highest level of customer service.  A King Charles Cavalier Spaniel, Sassy is the official greeter of visitors to Oaktree Products, wagging her tail and providing a warm welcome to guests coming to the office.  When employees need a mental break, she gladly accompanies them on short walks outside around the company grounds to clear minds. In the afternoon she naps before going home.

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No More Rude Awakenings!

Oaktree Products is excited to offer the new LARK Wake-up Wireless Wristband System!  Think of it as a silent “un-alarm” clock with a sleep sensor that displays a visual summary of your sleep patterns. Designed by sleep experts, the patent-pending technology nudges the user awake via vibrotactile stimulation without bothering others.  This Bluetooth technology works specifically with iPod touch (3rd & 4th generation), iPhone (3GS, 4, and 4s), or iPad devices only.  Once the device is initially paired with an Apple device, you will be prompted to install the LARK Up app (free of charge).   At night, simply put on the soft, velcro-secured wristband and go to sleep!  The LARK will not only wake you up without making a sound, but will measure and analyze your sleep (e.g. how long it took to fall asleep, how many times sleep was interrupted, etc.) A sleek cradle charges your Apple device and the wristband at the same time. The LARK Pro app offers a personal sleep coach with advanced tracking at training for an additional cost but it not required for the unit to work. The Lark is the perfect solution not only for individuals with hearing loss, but for spouses, partners, or roommates with different sleep schedules.

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Serene Renew Hearing Aid Dryer – Great Option for Hearing Instrument Wearers

The ReNew Hearing Aid Dryer is an affordable and effective dehumidifier designed to remove moisture that inherently builds-up inside hearing instruments. This product uses heat to remove the moisture.  With a specially designed vented lid, residual moisture escapes from the unit, eliminating the need for a desiccant. The Renew Hearing Aid Dryer comes with a humidity switch that enables the user to choose the duration of the drying cycle, depending on seasonal humidity.  The low humidity setting generates a 2 hour drying cycle whereas the normal and high humidity settings yield 4 and 8 hour drying cycles respectively.

The ReNew Hearing Aid Dryer is very easy to use.  Simply connect the AC power cord into the back of the unit and plug the device into a standard wall outlet.  Lift up the easy-to-open compartment and place clean and disinfected hearing instruments inside with the hearing instrument battery doors open.  The unit has a designated magnetic strip for storing batteries during the drying cycle if the user prefers to take the batteries out of the hearing instruments.  After selecting one of the three humidity options, close the lid and press the ON/OFF button to start the drying time.  Press the REFRESH button to activate a 1-hour optional UV light cycle for additional surface disinfecting. The ReNew Hearing Aid Dryer will automatically shut off after the pre-determined drying cycle is completed.  Once the unit shuts off, open the lid, re-insert batteries if they were removed and you are ready to go.  As an added bonus, the unit comes equipped with a built-in battery tester located on the inside of the drying chamber.  For a QuickFlick orientation to the product, access the Oaktree Product’s YouTube channel and watch Dave “The Wave” Kemp’s tutorial on the ReNew Hearing Aid Dryer.

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Release of Upgraded Hamilton Captel 840i Worth a Look!

The newly released Hamilton Captel 840i Caption Phone replaces the original 800i series and truly represents an appropriate telephone option for any patient with hearing loss.  As with the original 800i version, the new Hamilton Captel 840i Caption Phone not only works like a traditional telephone, but also displays the incoming caller’s voice as text on a large LCD screen via a free-of-charge captioning service.  This allows patients to utilize their residual hearing to not only listen to the incoming caller’s voice via amplification up to 40 dB, but to also see what the caller says via the caption screen at the same time. The design of the telephone requires not only telephone service, but high-speed internet access. Every time the Captel user makes an outgoing or receives an incoming call, the phone automatically connects to the Captel service over the internet.  Captel services are free of charge and do not require involvement of relay phone services.

The upgraded features currently offered by the Hamilton Captel 840i Caption Phone are amazing, offering patients with any degree of hearing loss to use and experience a great amplified telephone option.  Unlike the original 800i series, the 840i  offers wireless internet capability, enabling users to connect to the internet via WiFi connections. In other words, there is no longer the need to hard-wire this telephone to the modem, unless the user wishes to do so. The 840i comes equipped with a built-in answering machine that not only records voice messages, allowing the user to hear messages, but also displays voice messages as text on the caption screen.  The upgraded phone also provides the user with a higher resolution and larger 7″ screen access to a new extra-large font size option for even larger caption text along with Spanish-language menu options.  The best news of all is despite these improved features, the upgraded 840i is available for the same low price as the original 800i.  To order this phone for your patients, contact Oaktree Products at 800.347.1960 and ask for customer service.  You can also place an order 24/7 via our website www.oaktreeproducts.com.

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Amplifier Apps for Consumers with Hearing Loss: Are They Worth It? – guest post by Samuel R. Atcherson

In the Fall of 2010, I was approached after class by Josh Spann, one of my Au.D. students at the University of Arkansas for Medical Sciences. In class, we had been talking here and there about various Apple and Android apps that might help us understand audiology instrumentation. In particular, we were playing with sound level meter and spectrum analyzer apps. Josh, being an Apple product buff, asked me if I would be interested in purchasing an iPad that had just recently come out; however, when he asked it was more like a challenge or dare. His exact words: “I’ll buy one if you do.” I agreed, though my only prior experience with Apple products was an iPod I received for Christmas in 2008.

Our individual purchases led us both down an interesting path on dreaming up ways to incorporate the iPad (and other handheld touch-screen devices such as iPhone, iPod Touch, and Android smartphones) into the audiology clinic. It wasn’t long before we each discovered that a number of app developers were taking advantage of the Apple and Android platforms to create amplifiers that mimic hearing aids.  By our last count (as of May 2012), there were 17! Earlier this year, Josh, Jason Johnson (another Au.D. student) and I downloaded 12 apps from the Apple Store and we collectively rated them and performed electroacoustic analyses (EAA) to see what their respective maximum OSPL90 levels were at the highest volume setting. Though the study and various permutations are still underway as part of Josh’s Au.D. Capstone Research project, I’m happy to share with you some of the information we wrote in a consumer article for the Hearing Health magazine (Atcherson et al., 2012) and presented in an invited Featured Session at the 2012 AudiologyNOW! convention in Boston (Atcherson & Spann, 2012). Our interest in the output of amplifier apps is not limited to the iPad, however. We are systematically evaluating some different Apple and Android products. For this blog, I’ve added for good measure three recently discovered Apple apps and two Android apps I found as a current Motorola Droid X user.

Table 1 (below) lists the 17 apps with the respective developers, version number, price, device, and measured maximum OSPL90. Thirteen of the apps appear to be marketed specifically as personal amplifiers (i.e., hearing aids). The other three, however, come under a different guise. The Microphone and Megaphone apps (Apple) are designed to be used as a public address amplifier by adding a pair of computer speakers and using the device’s built-in microphone. We substituted computer speakers with ear buds and turned the app into a hearing aid. The Super Hearing app (Android) is what appears to be a novelty for hearing conversations from a distance (like a spy device). The iStethoscope Pro app (Apple) is also a novelty and requires one to place the microphone of the iPhone/iPod on one’s bare chest, which is supposed to act like a crude version of a stethoscope bell and diaphragm chestpiece. Within the stethoscope app is a conversation mode reminiscent of a clever stethoscope trick I’ve heard used with patients with hearing loss by some healthcare providers. The clever trick is that they are placing the stethoscope eartips into their patients’ ears (hopefully after disinfecting them first, Dr. Bankaitis) and speaking directly into the chestpiece. Used in this way, the stethoscope acts like a personal amplifier for the patient.

Though ANSI S3.22 (2003) has a number of different hearing aid performance test parameters, we focus here only on the maximum OSPL90 (or Maximum Power Output [MPO]). We used the Verifit system and 2-cc coupler for all testing as well as Apple stock earbuds for consistency across devices. Depending on the app, we had to use Apple earbuds with built-in remote microphone (e.g., iPhone version) or without (iPad or iPod version). In other words, some apps are designed to use the device’s built-in microphone, whereas others depend on earphones or headphones with built-in remote microphones (such as for cellphone use). Referring back to Table 1, it should be clear that 5 of the 17 apps have OSPL90 values in excess of 130 dB SPL.  What’s a bit scary is that there is a rule by the Food and Drug Administration (FDA; 21 C.F.R. 801, 2011) that for any medical device (i.e., hearing aid) that exceeds 132 dB SPL, special care and fitting must be taken by the dispenser to avoid pain and further damage. We knew from listening to some of these apps that they had the potential to be very loud, but we did not know how loud. We are concerned that improper use could in fact cause permanent hearing damage.

In addition to our taking OSPL90 measures, we made very general ratings for 12 of the items (average of 3 independent raters) in our Hearing Health article. Our favorites were EARs (Ear Machine), SoundAMP R (Ginger Labs), eHear (MEA Mobile), and Microphone (PocketLab) which we assigned at least 4 out of 5 stars. We based our general ratings on ease of use, little to no acoustic delays (echos), and overall sound quality. By our assessment, an overwhelming majority of amplifier apps out there on the market are just not very good. We would like to point out that the EARs app was developed by psychoacoustics researcher, Andrew Sabin, Ph.D., a graduate of Northwestern University’s Communication Sciences and Disorders program.

We are at an interesting crossroads in audiology in terms of the accessiblity of consumer-based apps that are accompanied with little to no regulation and little to no oversight by audiologists or other hearing professionals. Current amplifier apps on the market are, at best, novelty items and care should be used. We applaud several of the app developers for posting warnings with their apps, but not all do, and they probably should. Audiologists should take a cautious approach when consulting with patients about these apps. With proper instruction or use, some of these apps can be used safely and effectively in lieu of actual hearing aids with some benefit for some patients (see e.g., Eisenberg, 2012).

Samuel R. Atcherson, Ph.D. is an assistant professor in the Department of Audiology and Speech Pathology at the University of Arkansas at Little Rock in consortium with the University of Arkansas for Medical Sciences. He received his bachelors and masters degrees from the University of Georgia (1997 and 2000) and his doctorate from the University of Memphis(2006). Since 1997, Sam has given over 90 presentations to a variety of audiences on topics related to hearing assistive technology, mainstream hearing loss, classroom acoustics, age-related hearing, electrophysiology, auditory processing disorders, and health literacy. He is author of over 50 non-peer- and peer-reviewed publications, four book chapters, and two books: Auditory Electrophysiology: A Clinical Guide and Demystifying Hearing Assistance Technology: A Guide for Service Providers and Consumers. Sam is a long-time affiliate and Past President of the Association of Medical Professionals with Hearing Losses, a co-founder of the Association of Audiologists with Hearing Loss, and a proud board member of the Arkansas Hands and Voices chapter.

References

Atcherson, S.R., Spann, M.J., & Johnson, J. (2012). 12 apps to help you hear better. Hearing Health, 28(2), 20-22.

Atcherson, S.R. & Spann, M.J. (2012, April). iAudiology: integrating tablets into audiology practice. Presentation at the 2012 AudiologyNOW! convention, Boston, MA.

Eisenberg, A. (2012, May 5). For hard of hearing, clarity out of the din. New York Times: Business: Technology. URL: http://www.nytimes.com/2012/05/06/technology/audio-devices-give-new-options-to-those-hard-of-hearing.html

Hearing Devices, Professional and Patient Labeling, 21 C.F.R. § 801 (2011).

Klinger, M. & Lesner, S. (2012, March 28). Multitasking for patients 101: how to use mobile devices as hearing assistance technology. Presentation at the 2012 AudiologyNOW! convention, Boston, MA.

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Kids Learn to be Boss of their Hearing Loss

I’m the Boss of my Hearing Loss is a great little book written by Amy Kroll, MS, CCC-A designed to empower little kids to be involved participants in their own aural rehab process.  With lively animations created by Tom Heimann, the book shares with children the practices and behaviors that make them in charge of their hearing loss, ranging from daily dedicated use of hearing instruments, using FM systems at school, the benefits of strategic seating in classroom and social situations, how to properly care for their hearing instruments, and the importance of seeing an audiologist for routine follow-up.  The last pages of the book provide dedicated spaces for children to draw a picture as well as to list their own reasons as to what makes them the boss of their own hearing loss.  Great book for parents to add to their child’s bedtime reading routine!  Available at Oaktree Products via web or call toll-free at 800.347.1960 and ask for customer service.

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Obscure Items that Crack Me Up!

As an employee at Oaktree Products for close to nine years, I am familiar with most of the 4,000 or so products that we offer.  Occasionally, I will come across some obscure item and think to myself “What is this?” quickly followed by “Seriously, have we even sold any of these?”  Much to my amazement (and amusement), there are products out there that I, as an audiologist, probably would have never imagined would sell but they do which goes to show what little I do know.  Here are a few of my favorites:

The Eardoc is a vibrating device designed to reduce ear pain.  Placed at the mastoid, the vibration generated by this product opens the Eustachian tube to help relieve discomfort associated with otitis media, ear infection, swimmer’s ear, and the like.  I don’t know why but when I see the “As Seen On TV” logo on the packaging, I giggle.  Nevertheless, there seems to be a legitimate use for this product so perhaps others are giggling at me.

The Deflector is an awning-like cover that slips over the ear, resting between the hearing instrument and the head.  It is designed to deflect moisture away from the hearing instrument, perhaps when a patient insists to stand in the pouring rain.  When this first came across my desk I automatically thought “No way”.  Well, once again I was wrong since this is a hot little item that sells and does the trick as indicated by many of our customers.

The Ear Protector Caps always brings a smile to my face, more so because the actual picture of the model wearing them in such a graceful fashion just seems funny.  These waterproof ear protection caps (24/pk) are designed with an elastic band for a secure fit for all ear sizes.  It has been a popular item for Lyric wearers to use in the shower to keep water out of the ears.  All of these items, along with the other 3,997 are available at Oaktree Products.  And no worries; I never giggle when someone places an order for something!

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Inexpensive Headlamp with Magnification

Looking for an inexpensive headlamp that provides illumination and magnification?  Check out the new Megaview LED Loupe available at Oaktree Products, Inc.  The Megaview LED Loupe offers a relatively bright LED light that runs on three AAA batteries (included).  In addition, this headlamp comes with four interchangeable lenses, providing 2.0x, 2.5x, 3.0x and monocular 4.0x magnification.  The lenses are hard-coated in acrylic and are resistant to scratching.  For about $100, the inexpensive Megaview LED Loupe may be the perfect solution for most of your clinical needs.  Available at the Oaktree Products website (item 1201LX) or ask an Oaktree Products customer service representative for more information by contacting them toll-free at 800.347.1960.

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